Last Updated: January 1, 2025
AGENCIA Inc. (hereinafter referred to as the “Company”) hereby discloses the following matters regarding the personal information it handles, pursuant to the Act on the Protection of Personal Information (hereinafter referred to as the “APPI”).
1. Name, Address, and Representative of the Business Operator
- Business Operator: AGENCIA Inc.
- Address: Urban Net Nagoya Nexta Building 4F, 1-1-1 Higashisakura, Higashi-ku, Nagoya, Aichi 461-0005 Japan
- Representative: Jean Pierre, Representative Director
(Please use the official representative name as registered.)
2. Purposes of Use of Acquired Personal Information
The Company uses acquired personal information for the following purposes:
- Provision, Operation, and Maintenance of the Service
- User account authentication and management
- Prevention of unauthorized use; security measures
- Monitoring usage and improving the Service
- User Support and Inquiry Response
- Responding to inquiries and support requests from users
- Billing and Payment Processing
- Invoicing service fees, confirming payments, and related communication
- Marketing Activities and Advertising
- Providing the latest information and campaign announcements regarding the Service
- Delivering advertisements based on users’ interests
- Compliance with Laws and Response to Legal Requests
- Responding to requests from relevant authorities
- Carrying out tasks required under the APPI and other relevant laws
3. Procedures for Requests for Disclosure, etc. of Retained Personal Data
If a user (or an authorized representative) makes a request regarding retained personal data, the Company will respond as follows:
- Request for Disclosure: Disclosure of personal data relating to the requesting individual
- Request for Correction, Addition, or Deletion: Correction of any inaccuracies in the data
- Request for Suspension of Use or Erasure: Suspension of use or deletion of personal data
How to Make a Request
If you wish to make any of the above requests, please contact us at the following:
[Contact Information]
AGENCIA Inc. Customer Support Department
Urban Net Nagoya Nexta Building 4F, 1-1-1 Higashisakura, Higashi-ku, Nagoya, Aichi 461-0005 Japan
Email: support@agencia.co.jp
(Office hours: Weekdays 10:00–18:00, Japan time)
Please note that a processing fee may be charged for disclosure requests.
4. Provision of Personal Data to Third Parties
The Company will not provide a user’s personal information to third parties except in the following circumstances:
- When the user has given consent
- When required by law
- When necessary to protect a person’s life, body, or property
- When particularly necessary for public health or the sound growth of children
- When needed by national or local authorities to carry out duties prescribed by law
5. Security Measures for Retained Personal Data
The Company manages acquired personal information appropriately and takes the following security measures to prevent unauthorized access, leakage, loss, or damage:
- Technical Measures: Firewalls, SSL encryption, access controls, and other information security measures
- Physical Measures: Proper management and lock-and-key control of devices and media handling personal information
- Organizational Measures: Appointment of a person responsible for personal information management; employee training and supervision
- Human Measures: Employee training concerning personal information handling and execution of confidentiality agreements
6. Use of Cookies and Similar Technologies
For the purpose of improving the convenience of the Service and analyzing usage, the Company may use cookies or similar technologies. Users can refuse to accept cookies by adjusting their browser settings; however, doing so may limit some functionality of the Service.
7. Contact for Inquiries Regarding Personal Information
For inquiries, consultations, or complaints related to the handling of personal information, please contact:
AGENCIA Inc. Customer Support Department
Urban Net Nagoya Nexta Building 4F, 1-1-1 Higashisakura, Higashi-ku, Nagoya, Aichi 461-0005 Japan
Email: support@agencia.co.jp
(Office hours: Weekdays 10:00–17:00, Japan time)